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    Home»Insurance»SPS Wins Supplier of the Year Award from Guardian Life Insurance Company – InsuranceNewsNet
    Insurance

    SPS Wins Supplier of the Year Award from Guardian Life Insurance Company – InsuranceNewsNet

    November 29, 20223 Mins Read
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    NEW YORK (PRWEB) November 29, 2022

    SPSformerly Swiss Post Solutions, a leading provider of business process outsourcing solutions and innovative document management services, announced that its North American division has been named Supplier of the Year by Guardian Life Insurance Company (“Guardian”).

    On November 10Guardian held its 2022 Supplier Summit at Holmdel, New Jersey, with the aim of further strengthening relationships and enabling strategic alignment with Guardian’s purpose, beliefs and values. At the event, a handful of vendors were recognized for their excellence in various categories. SPS received the Flagship Vendor of the Year award for its contribution to excellence in providing intelligent document processing solutions, which include mail and document receiving and scanning services.

    Guardian noted that the award was won by SPS based on the following achievements:

    • Exceeded service level agreement on turnaround times with 99.5% performance

    • Exceeded service level agreement on quality with 99.5% performance
    • Continuous streamlining of the work process
    • Enable a 50% increase in productivity for processing change requests

    The work performed by SPS assists Guardian in the efficient handling of its customer service requests. Ultimately, this work enables Guardian to provide an even better service to its customers, improving their experience.

    Don TowseVice President of Enterprise Shared Services at Guardian, said: “Not only did SPS exceed key results, but they did so in a way that demonstrates transparency, integrity and trust. is the true partnership approach that Guardian expects from its valued Suppliers.”

    Renee CastroraoHead of the Business Process Service, SPS North Americasaid, “At SPS, we have long-term business relationships built on mutual respect and shared goals. Guardian says it best: behind every valued partner is a Guardian. Our SPS team feels Guardian’s commitment to ‘doing the right thing’. ” is demonstrated in our partnership, and as a result, we have the highest level of team commitment in our pursuit of better results for Guardian. We are humbled and honored to receive such an award and we thank Guardian for the partnership of collaboration. “

    About the SPS

    We connect the physical and digital worlds

    SPS is the leading outsourcing provider of innovative services in business processing and data management. With our Swiss foundations and global footprint, we are the trusted partner for process optimization and intelligent automation. With transformative end-to-end solutions, we create new possibilities for our customers.

    Based at Zürich, Switzerland, SPS operates in more than 20 countries and focuses on clients in the banking, insurance, healthcare and legal sectors. SPS has over 8,000 employees and is recognized with a world-class NPS by its global customer base.

    Find out how SPS employees are making an impact that matters at https://www.swisspostsolutions.com.

    About the Guardian

    Guardian makes a difference in people’s lives when they need us most. With over 160 years of stability and tax integrity, we are a trusted partner to 29 million consumers, helping them prepare and plan for a bright future, recover and thrive in times of unexpected loss. At Guardian, we believe in inspiring well-being and driving value beyond dividends. We invest in our colleagues and build a progressive and inclusive culture. And we uplift communities through thoughtful social and environmental programs.

    Guardian is a New York-based Fortune 250 mutual company and a leading provider of life, disability, dental and other insurance. Our 9,000 colleagues and 2,500 finance representatives serve with care and expertise, and our commitments rest on a solid financial foundation which, at the end of 2021, included $10.7 billion in the capital and $1.9 billion in operating income. For more information, please visit guardianlife.com or follow us on Facebook, LinkedIn, Twitter and YouTube.

    Read the full story at https://www.prweb.com/releases/sps_earns_supplier_of_the_year_award_from_guardian_life_insurance_company/prweb19040256.htm

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