TAIPEI, December 20, 2022 /PRNewswire/ — Driven by the COVID-19 pandemic, easing regulations and the rise of the contactless economy, insurers are all riding the wave of the online insurance shopping boom to offer products and more diverse services. TPIsoftware and Cathay Life Insurance have partnered to launch the pioneering co-browsing customer service, delivering an optimized and seamless digital experience.
Whenever consumers are looking for specific information or have questions about insurance products, they can initiate a co-browse session with a live chat agent on product pages and enjoy professional consultation without interactions face to face. With real-time collaborative navigation and screen sharing, agents are able to provide customers with immediate assistance, which not only enables efficient problem resolution, but also improves engagement, retention and customer satisfaction. long-term customer loyalty.
Rugged InsurTech Revolutionizing the Industry
Recognized for its strong FinTech and InsurTech expertise, TPIsoftware has supported several emblematic insurers in Taiwan digitize services. With the planning and building of the cloud environment by TPIsoftware, Cathay Life implements co-browsing software for its product pages to provide customer services more than just remote access; agents can answer customer questions by viewing and navigating the page for less tech-savvy customers in real time, creating personalized communication and a digital customer experience with a human touch. The co-browsing service is accessible via desktop computers and mobile devices without installation or plug-ins.
Cloud deployment improving customer experience
“In addition to the cloud deployment with regulatory compliance, TPIsoftware has built proprietary monitoring and instant alert mechanisms to ensure the security of the co-browsing service for Cathay Life.” said yilan yehVice President of TPIsoftware.
Ben YaoCEO of TPIsoftware, said, “The move to the cloud is taking off across industries as systems deployed on clouds are more adaptive and responsive to change with better resource management and better data integration. assessment, from strategic planning to deployment, TPIsoftware drives cloud transformation for all industries.”
About ICT software
TPIsoftware is a software provider based in Taiwan providing enterprise software and unique solutions to businesses across all industries. It has two main products – enterprise service middleware DigiFusion and the product powered by AI SysTalk.aiand also specializes in FinTech, InsurTech, GIS, AIoT, Smart Healthcare, UI/UX solutions and more, providing professional services at home and abroad.
Media Contact:
Peggy Tsai
+886-2-2658-0508 #1606
[email protected]
10F-2, No. 335, Ruiguang Road, Neihu District, Taipei, Taiwan
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SOURCE TPI software